The Handheld Contact Knowledge Base is no longer maintained and was archived on January 21, 2009. Information in the Knowledge Base may not be accurate. Please see our FAQ page for up-to-date support information.

Knowledge Base

Most Handheld Contact support topics are covered in our extensive Knowledge Base. You can browse for answers and solutions by keyword(s) or category using the fields below. If you cannot find an answer to your question here, please contact us.
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Most Read Articles (Top 30)
  1. Upgrading the Handheld Contact client on your BlackBerry   9790 views
  2. How many ACT! Contacts will a BlackBerry hold?   7236 views
  3. Checking free space on your handheld device   7016 views
  4. How can I leave HHC open on the BlackBerry, ...   6544 views
  5. Hot Keys make for Quick BlackBerry Inbox Navigation   6078 views
  6. Network communications error. Please verify settings.   6028 views
  7. How does Handheld Contact Work?   5962 views
  8. Installing Handheld Contact in a Act! shared database enviroment ...   5926 views
  9. Clean up your BlackBerry home screen   5722 views
  10. Multi-task on your BlackBerry   5683 views
  11. Authentication Failed. Please verify login credentials.   5603 views
  12. HHC seems to have lost its wirelessly connectivity on ...   5458 views
  13. Quick Inbox Clean Up   5422 views
  14. The application HHC has attempted to open a connection ...   5327 views
  15. What model BlackBerries does Handheld Contact work with?   5298 views
  16. BlackBerry has locked up, pressing keys or using the ...   5288 views
  17. What is the correct format to enter a phone ...   5277 views
  18. A user edits a contact "A" on the BlackBerry ...   5200 views
  19. In HHC applications on my handheld, I occasionally see ...   5112 views
  20. How hard is it to install Handheld Contact, and ...   5083 views
  21. What happens if I go outside wireless coverage with ...   4949 views
  22. HHC on my BlackBerry is not syncing automatically, on ...   4947 views
  23. After performing the “Sync-Now” option, nothing appears to have ...   4930 views
  24. What is the "AUTO-SYNC" feature of Handheld Contact?   4867 views
  25. Does Handheld Contact install and work on my BlackBerry ...   4826 views
  26. How do I stop the 'Allow this Connection' message ...   4775 views
  27. Can I use Handheld Contact in addition to another ...   4717 views
  28. Handheld Contact Computer and ACT! Requirements   4675 views
  29. How does Handheld Contact handle ACT! Notes, To-Do Items ...   4651 views
  30. How can I figure out if there is data ...   4650 views