The Handheld Contact Knowledge Base is no longer maintained and was archived on January 21, 2009. Information in the Knowledge Base may not be accurate. Please see our FAQ page for up-to-date support information.

Knowledge Base

Most Handheld Contact support topics are covered in our extensive Knowledge Base. You can browse for answers and solutions by keyword(s) or category using the fields below. If you cannot find an answer to your question here, please contact us.
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Most Read Articles (Top 30)
  1. Upgrading the Handheld Contact client on your BlackBerry   20145 views
  2. Checking free space on your handheld device   15501 views
  3. How many ACT! Contacts will a BlackBerry hold?   13564 views
  4. Network communications error. Please verify settings.   13300 views
  5. Installing Handheld Contact in a Act! shared database enviroment ...   12717 views
  6. Hot Keys make for Quick BlackBerry Inbox Navigation   12622 views
  7. What is the correct format to enter a phone ...   12318 views
  8. Authentication Failed. Please verify login credentials.   12251 views
  9. BlackBerry has locked up, pressing keys or using the ...   11601 views
  10. How can I leave HHC open on the BlackBerry, ...   11585 views
  11. The application HHC has attempted to open a connection ...   11333 views
  12. Multi-task on your BlackBerry   11322 views
  13. HHC seems to have lost its wirelessly connectivity on ...   11313 views
  14. How does Handheld Contact Work?   11166 views
  15. What model BlackBerries does Handheld Contact work with?   10794 views
  16. A user edits a contact "A" on the BlackBerry ...   10749 views
  17. Clean up your BlackBerry home screen   10532 views
  18. What happens if I go outside wireless coverage with ...   10479 views
  19. Does Handheld Contact install and work on my BlackBerry ...   10285 views
  20. Quick Inbox Clean Up   10227 views
  21. HHC on my BlackBerry is not syncing automatically, on ...   9805 views
  22. In HHC applications on my handheld, I occasionally see ...   9731 views
  23. What is the "AUTO-SYNC" feature of Handheld Contact?   9715 views
  24. How hard is it to install Handheld Contact, and ...   9686 views
  25. After performing the “Sync-Now” option, nothing appears to have ...   9551 views
  26. Handheld Contact Computer and ACT! Requirements   9343 views
  27. How do I stop the 'Allow this Connection' message ...   9323 views
  28. Can I use Handheld Contact in addition to another ...   9244 views
  29. How can I figure out if there is data ...   8980 views
  30. How does Handheld Contact handle ACT! Notes, To-Do Items ...   8891 views