The Handheld Contact Knowledge Base is no longer maintained and was archived on January 21, 2009. Information in the Knowledge Base may not be accurate. Please see our FAQ page for up-to-date support information.

Knowledge Base

Most Handheld Contact support topics are covered in our extensive Knowledge Base. You can browse for answers and solutions by keyword(s) or category using the fields below. If you cannot find an answer to your question here, please contact us.
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Most Read Articles (Top 30)
  1. Upgrading the Handheld Contact client on your BlackBerry   12336 views
  2. Checking free space on your handheld device   8917 views
  3. How many ACT! Contacts will a BlackBerry hold?   8576 views
  4. How can I leave HHC open on the BlackBerry, ...   7406 views
  5. Network communications error. Please verify settings.   7359 views
  6. Installing Handheld Contact in a Act! shared database enviroment ...   7211 views
  7. Hot Keys make for Quick BlackBerry Inbox Navigation   7193 views
  8. How does Handheld Contact Work?   6862 views
  9. Authentication Failed. Please verify login credentials.   6825 views
  10. HHC seems to have lost its wirelessly connectivity on ...   6752 views
  11. Multi-task on your BlackBerry   6727 views
  12. Clean up your BlackBerry home screen   6573 views
  13. BlackBerry has locked up, pressing keys or using the ...   6570 views
  14. What is the correct format to enter a phone ...   6561 views
  15. The application HHC has attempted to open a connection ...   6549 views
  16. What model BlackBerries does Handheld Contact work with?   6481 views
  17. A user edits a contact "A" on the BlackBerry ...   6393 views
  18. Quick Inbox Clean Up   6305 views
  19. What happens if I go outside wireless coverage with ...   6148 views
  20. Does Handheld Contact install and work on my BlackBerry ...   5986 views
  21. How hard is it to install Handheld Contact, and ...   5900 views
  22. In HHC applications on my handheld, I occasionally see ...   5866 views
  23. HHC on my BlackBerry is not syncing automatically, on ...   5779 views
  24. After performing the “Sync-Now” option, nothing appears to have ...   5728 views
  25. What is the "AUTO-SYNC" feature of Handheld Contact?   5656 views
  26. Can I use Handheld Contact in addition to another ...   5490 views
  27. Handheld Contact Computer and ACT! Requirements   5483 views
  28. How do I stop the 'Allow this Connection' message ...   5459 views
  29. How can I figure out if there is data ...   5413 views
  30. How does Handheld Contact handle ACT! Notes, To-Do Items ...   5323 views