The Handheld Contact Knowledge Base is no longer maintained and was archived on January 21, 2009. Information in the Knowledge Base may not be accurate. Please see our FAQ page for up-to-date support information.

Knowledge Base

Most Handheld Contact support topics are covered in our extensive Knowledge Base. You can browse for answers and solutions by keyword(s) or category using the fields below. If you cannot find an answer to your question here, please contact us.
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Most Read Articles (Top 30)
  1. Upgrading the Handheld Contact client on your BlackBerry   14404 views
  2. Checking free space on your handheld device   10679 views
  3. How many ACT! Contacts will a BlackBerry hold?   9845 views
  4. Network communications error. Please verify settings.   8730 views
  5. Installing Handheld Contact in a Act! shared database enviroment ...   8376 views
  6. Hot Keys make for Quick BlackBerry Inbox Navigation   8314 views
  7. How can I leave HHC open on the BlackBerry, ...   8287 views
  8. Authentication Failed. Please verify login credentials.   8082 views
  9. HHC seems to have lost its wirelessly connectivity on ...   7965 views
  10. BlackBerry has locked up, pressing keys or using the ...   7904 views
  11. The application HHC has attempted to open a connection ...   7827 views
  12. Multi-task on your BlackBerry   7816 views
  13. What is the correct format to enter a phone ...   7805 views
  14. How does Handheld Contact Work?   7804 views
  15. What model BlackBerries does Handheld Contact work with?   7638 views
  16. A user edits a contact "A" on the BlackBerry ...   7557 views
  17. Clean up your BlackBerry home screen   7510 views
  18. What happens if I go outside wireless coverage with ...   7302 views
  19. Quick Inbox Clean Up   7227 views
  20. Does Handheld Contact install and work on my BlackBerry ...   7220 views
  21. How hard is it to install Handheld Contact, and ...   6784 views
  22. In HHC applications on my handheld, I occasionally see ...   6698 views
  23. HHC on my BlackBerry is not syncing automatically, on ...   6678 views
  24. After performing the “Sync-Now” option, nothing appears to have ...   6614 views
  25. What is the "AUTO-SYNC" feature of Handheld Contact?   6510 views
  26. Can I use Handheld Contact in addition to another ...   6361 views
  27. Handheld Contact Computer and ACT! Requirements   6336 views
  28. How do I stop the 'Allow this Connection' message ...   6266 views
  29. How can I figure out if there is data ...   6157 views
  30. How does Handheld Contact handle ACT! Notes, To-Do Items ...   6142 views