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Our
Handheld Contact API

Sync more data, more frequently, on more devices without costing you more.
Handheld Contact API is our newest mobile client, which was launched commerically on March 30th of 2020, that can sync directly to the master Act! database for faster updates of more data, across more devices at no extra cost.
This is the update our customers have been waiting for!
  • Wireless syncing of contacts, calendars, task lists, opportunities, notes & histories
  • Fast setup with no computer software to install or configure
  • No Windows Console needed, syncs directly with master database using the Act! WebAPI
  • No contact limit
  • Sync with multiple devices per account
  • New Dashboard
  • Modern new look
The first release of Handheld Contact API was for IOS users in march 2020, and the Android version was released in October the same year. All Handheld Contact API users will require a current Act! subscription to use the WebAPI, and be assigned "WebAPI" permission in the Define Users section of their database. Please consult your Act! Administrator on this.
See our quick video walk through of the new setup process HERE.

As you can tell from the above video, minimal setup is required as users simply enter their database credentials & location, specify the group they wish to sync to, as well as the fields they want included, and the syncing begins immediately. Some features like quoting and mobile mapping will be added over time with subsequent updates. No more waiting for the HHC Console as long queues could lead to delays in updates. Handheld Contact API waits in line for no one, as all users & all devices get their updates directly from the source, immediately.
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Dashboard

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Contacts

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Calendar

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Tasklist

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Opportunities

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Syncing

Like with all new technology, there are some features that will evolve over time as the Act! WebAPI matures & develops, and our obligation with this subscription service is to actively shrink the feature gap as quickly as possible. That said, some things are not within our control, and users should take note that the API provides limited configurable controls over who gets what data on their devices. While we've implemented syncing to groups, we cannot enforce which group a users selects to sync with. The absence of the Handheld Contact Console does simply setup, but it also limits some of the centralized security Administrators have long enjoyed. If this remains a priority for your organization, we recommend continued use of our legacy version.

The following is a feature comparison of the three versions of Handled Contact we offer.

Handheld Contact API

Feature Highlights

The most popular mobile client for Act! now syncs directly with your Act! database for faster, more frequent updates of unlimited contacts, opportunities, and activities, with support for more notes & histories than ever before.

  • Manage your Act! data from Handheld Contact without the need for an Internet connection.
  • Syncs securely with 128 bit encryption
  • All data available offline on your device for faster more reliable access from anywhere
  • Syncs all your activity types, and supports each of their custom outcomes, as well
  • Automatic syncing
  • Easy field mapping from your device
  • Easy setup with no Windows software to install or configure

The Handheld Contact Difference

More than a mobile website, Handheld Contact API is an app you install on your mobile device that syncs directly with your master Act! database to provide an unrivaled Act! experience without compromise.

  • Handheld Contact API securely stores the data locally so you can access your business-critical data faster and, since it is offline, from anywhere.
  • Greater data management with Handheld Contact API because our software manages the data locally, and is not reliant on the API to filter what you can see from Act!. You see only the data relevant to you.
  • Handheld Contact supports Act! alarms and utilizes your mobile devices notification system, ringer, or vibrate feature to alert you to upcoming events.

MobileCare

Purchase an MobileCare support plan specifically developed for Handheld Contact.

MobileCare support plan details:

  • MobileCare is associated with one individual user account.
  • 12 months of phone and email support (up to one 30 minute call per day). Support is defined as help with troubleshooting error messages occurring with installation, upgrades, basic usability and basic functionality.
  • Service beyond 30 minutes per day will be billed at $145/Hour.
  • MobileCare includes Level 1 & 2 Technical Support
  • Support does NOT cover application training or development
  • MobileCare does not include setting up your Act! Connect for your Web API, nor will we contact Swiftpage or your Hosting provider to ascertain your Web API address
  • MobileCare does not include Act! troubleshooting, or the configuration of Groups or User accounts within your Act! database. Please consult http://help.act.com, contact Swiftpage or your Act! consultant for Act! Support

Mobile Device

Apple iOS

Handheld Contact for IOS is compatible with all Apple phones, tablets, and Apple touch devices running iOS 11.0 or higher.

Android

Handheld Contact API for Android is compatible with all Android phones and tablets with minimum OS version 8 (Oreo).

Act! Versions

Act! subscription with Act! v18 or higher required, with each HHC user having “Web API” permission. Act! Pro or off-plan Premium users are NOT eligible to use Handheld Contact API.

Act! End User Requirements

End user must have:

  • "Standard", "Manager" or "Administrator" security privileges as well as assigned WebAPI permissions.
  • A current Act! subscription with Swiftpage to have access to the Web API feature.

Self-help Knowledge Base

The Handheld Contact knowledge base includes solutions to most questions. Search and answer your questions anytime by visiting handheldcontact.com/support.

E-mail Support

Didn't find an answer to your question in the Handheld Contact knowledge base? E-mail support is available to everyone for basic questions – Create a ticket anytime and we'll get back to you.

Get MobileCare for the best support experience

Purchase the MobileCare Support Plan to complement Handheld Contact e-mail and knowledge base support.

Read more in the Subscription Upgrades tab

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Handheld Contact Version Comparison Chart

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WIRELESS SYNCING
Supports more than one device per account
Supports mapping, quoting, advanced searches, accounting integration, mail merge, and more
Supports Contact Undelete
Requires Windows Console
Available for both Android and iOS users.
FAST SYNC AND TRANSFER
Total number of Act! contacts that can be synced to device (in addition to Activities, Opportunities, Secondary Contacts, Notes, and Histories)
Unlimited
15K
15K
Syncs directly with database for faster, more frequent updates of more data
Unlimited Wireless syncing
Changes to calendar are written immediately to Act! database when online
Email or SMS one or more contacts while recording History that writes back to Act!
E-mail support and self-service knowledge base included
Sync up to 50 custom fields
Keyword searches for fast contact lookups
Manage ACT! data from HHC on mobile device without WiFi or network internet access
Picture Transfer
Enhanced Opportunity management
SECURE CONNECTION
Syncs securely using 128-bit encryption
MANAGE ACT! IN YOUR MOBILE
Adds another layer of security to help protect your Act! data from unauthorized access.
HHC admin control application lock, password attempts, and wipe all local HHC data.
HHC admins enjoy better control over Secure+ users and improved notifications.
Local HHC data on the device is encrypted.
Prices

$84 
per year/user


$84 
per yr/user/device


$132 
per yr/user/device

= Included
= Partially Included
= Excluded

Handheld Contact API - Frequently Asked Questions (FAQ)

Why do I get prompted by HHC when I have 5+ more contacts in the Act! group I sync with?

The WebAPI that HHC syncs with cannot detect if a contact has been added dynamically to a group, only if that same contact record is edited in anyway. To combat this, we made HHC check the quantity of contacts in a group, and its 5+ more than the device, it will prompt to resend all contacts (contacts only). Since this process is so blazingly fast, 10K records might take 2-3 minutes only