Regardless of which industry you’re in, 2020 has been a challenging year. The same can certainly be said for us at Handheld Contact, which saw us invest heavily in new syncing technology only to see the world suddenly become less mobile in March. Now that we’re seven months into this new world order, we’ve learned to adapt and to slowly improve the new and old products. Feature gaps between Classic and API are being reduced each month, with new builds scheduled for release in...

In March of this year Handheld Contact released “Handheld Contact API” for IOS users, and it changed how our customers viewed mobile access for Act!. Handheld Contact API delivered more updates of more data, faster, and across more devices than ever before, and all with no desktop software to install or configure. Setup was simple and most users had all their data on their device within minutes. How did we do it? It’s simple, we built a product that synced directly to the database via the...

In an unexpected move yesterday, Apple released iOS 14 with one days notice. With this update we discovered a bug in Handheld Contact Classic and API versions causing them to crash on launch. This problem did not happen with the Beta versions of IOS14 that we tested on our simulators, so it was exciting to discover this issue in production yesterday. The good news is last night we fixed the issue and submitted updates to Apple, and we confirmed this morning both have been approved and are now...

Back in March when Handheld Contact API for IOS was released, many quickly asked "what about Android?" Well, we're happy to report that Handheld Contact API for Android is now in beta and we expect it to be released in the first half of August (subject to beta feedback, of course). The API version is our newest mobile client, which syncs directly to the master Act! database for faster updates of more data, across more devices at no extra cost. Like the IOS client, these are the features...

A few notes about the Act! WebAPI that impact Handheld Contact – API that resellers should be aware of when supporting their clients: Depending on your Hosting provider, your API address may be <database URL>-API/act.web.api or it may be <database URL>/act.web.api. If you’re using Swiftpage hosting, please add the former option. The WebAPI cannot detect if a contact has been added dynamically to a group, only if that same contact record is edited in anyway. To combat this, we...