Our
Handheld Contact API
Sync more data, more frequently, on more devices without costing you more.
Handheld Contact API is our newest mobile client, which was launched commerically on March 30th of 2020, that can sync directly to the master Act! database for faster updates of more data, across more devices at no extra cost.
This is the update our customers have been waiting for!
- Wireless syncing of contacts, calendars, task lists, opportunities, notes & histories
- Fast setup with no computer software to install or configure
- No Windows Console needed, syncs directly with master database using the Act! WebAPI
- No contact limit
- Sync with multiple devices per account
- New Dashboard
- Modern new look
The first release of Handheld Contact API was for IOS users in march 2020, and the Android version was released in October the same year. All Handheld Contact API users will require a current Act! subscription to use the WebAPI, and be assigned "WebAPI" permission in the Define Users section of their database. Please consult your Act! Administrator on this.
As you can tell from the above video, minimal setup is required as users simply enter their database credentials & location, specify the group they wish to sync to, as well as the fields they want included, and the syncing begins immediately. Some features like quoting and mobile mapping will be added over time with subsequent updates. No more waiting for the HHC Console as long queues could lead to delays in updates. Handheld Contact API waits in line for no one, as all users & all devices get their updates directly from the source, immediately.
See our quick video walk through of the new setup process HERE.
As you can tell from the above video, minimal setup is required as users simply enter their database credentials & location, specify the group they wish to sync to, as well as the fields they want included, and the syncing begins immediately. Some features like quoting and mobile mapping will be added over time with subsequent updates. No more waiting for the HHC Console as long queues could lead to delays in updates. Handheld Contact API waits in line for no one, as all users & all devices get their updates directly from the source, immediately.
Like with all new technology, there are some features that will evolve over time as the Act! WebAPI matures & develops, and our obligation with this subscription service is to actively shrink the feature gap as quickly as possible. That said, some things are not within our control, and users should take note that the API provides limited configurable controls over who gets what data on their devices. While we've implemented syncing to groups, we cannot enforce which group a users selects to sync with. The absence of the Handheld Contact Console does simply setup, but it also limits some of the centralized security Administrators have long enjoyed. If this remains a priority for your organization, we recommend continued use of our legacy version.
The following is a feature comparison of the three versions of Handled Contact we offer.
The following is a feature comparison of the three versions of Handled Contact we offer.
HHC Feature Comparison by Version
Feature Comparison (updated as of December 2020) | Handheld Contact | HHC Secure Plus | Handheld Contact API | Handheld Contact Basic | ||||
|---|---|---|---|---|---|---|---|---|
Act! Supported Releases | Act! 15+ | Act! 15+ | Act! v18+ | Act! v18+ | ||||
Act! Supported Versions | ||||||||
Act! Pro | ||||||||
Act! Premium (perpetual) | ||||||||
Act! Premium (subscription) | ||||||||
Offline data access | ||||||||
Requires a separate Windows Console to be installed & configuired | ||||||||
Max number of supported devices per account | 1 | 1 | unlimited | unlimited | ||||
Supported Mobile Platforms | ||||||||
Apple (IOS) | ||||||||
Android | ||||||||
Blackberry OS | ||||||||
Max number of supported contacts | 45k | 45k | unlimited | unlimited | ||||
HHC base package includes up to 15K contacts, with another $30K available for an additional $35 more | ||||||||
Manage Contacts | ||||||||
API product has full access to contact details (up to 50 custom fields). Please note, Contact & Activity deletion is supported in the API product, but contacts/Activities deleted in Act! do not get updated in device due to current API limitation. | ||||||||
Manage Calendar | ||||||||
Please note, Contact & Activity deletion is supported in the API product, but contacts/Activities deleted in Act! do not get updated in device due to current API limitation. | ||||||||
Manage Opportunities | ||||||||
Scheduling | ||||||||
Lookups/Searches | ||||||||
Saved Searches are not available in Basic | ||||||||
Telephony | ||||||||
Email | ||||||||
SMS | ||||||||
History & Notes | ||||||||
Picture Transfer | ||||||||
Quick Tasks | ||||||||
Opportunity Manager (New!) | ||||||||
Mapping | ||||||||
Quoting & Invoicing | ||||||||
SaaS Compatible | ||||||||
Requires Login | ||||||||
Offline Notifications | ||||||||
Homescreen | ||||||||
There is no Home-screen now with the API product, but we implemented a new Dashboard in it's palce | ||||||||
Import/Export to Mobile Devices native Calendar | ||||||||
Access to Secondary Contacts | ||||||||
Import/Export to Mobile Devices native Address book | ||||||||
Basic only exports contacts to native address book, but does not import into HHC from native. | ||||||||
Optimized for Tablet use | ||||||||
Favorites | ||||||||
Hipaa compliance | ||||||||
HHC Secure+ meets the Hipaa compliance standards at time of publishing | ||||||||
Annual Cost | $79.95 | $129.95 | $79.95 | $49.95 | ||||
= Included
= Not Included
= Partially Included
Handheld Contact API - Frequently Asked Questions (FAQ)
Why do I get prompted by HHC when I have 5+ more contacts in the Act! group I sync with?
The WebAPI that HHC syncs with cannot detect if a contact has been added dynamically to a group, only if that same contact record is edited in anyway. To combat this, we made HHC check the quantity of contacts in a group, and its 5+ more than the device, it will prompt to resend all contacts (contacts only). Since this process is so blazingly fast, 10K records might take 2-3 minutes only
When I delete a contact or activity, why does HHC API not sync those deletions?
Do I need to be hosted with Swiftpage or an HPP to use HHC API?
What version or release of Act! is supported by HHC API?
I'm a happy HHC Classic user, is there an upgrade path to HHC API?
If I want to test HHC API, can I install it on the same device I have Classic?
Can I configure HHC API to work with more than one database?
Why does syncing complete when the percentage complete is under or over 100%?
When do I see activities created in Act! get updated in my HHC API?
How does auto-sync work?