Handheld Contact API
- Wireless syncing of contacts, calendars, task lists, opportunities, notes & histories
- Fast setup with no computer software to install or configure
- No Windows Console needed, syncs directly with master database using the Act! WebAPI
- No contact limit
- Sync with multiple devices per account
- New Dashboard
- Modern new look
As you can tell from the above video, minimal setup is required as users simply enter their database credentials & location, specify the group they wish to sync to, as well as the fields they want included, and the syncing begins immediately. Some features like quoting and mobile mapping will be added over time with subsequent updates. No more waiting for the HHC Console as long queues could lead to delays in updates. Handheld Contact API waits in line for no one, as all users & all devices get their updates directly from the source, immediately.
Expected to be released in Q1 of 2020
The following is a feature comparison of the three versions of Handled Contact we offer.
HHC Feature Comparison by Version
Feature Comparison (updated as of January 2020)
Handheld Contact API
Act! Supported Releases
Act! Supported Versions
Act! Premium (perpetual)
Act! Premium (subscription)
Offline data access
Requires a separate Windows Console to be installed & configuired
Max number of supported devices per account
Supported Mobile Platforms
Max number of supported contacts
HHC base package includes up to 15K contacts, with another $30K available for an additional $35 more
API product has full access to contact details (up to 50 custom fields). Please note, Contact & Activity deletion is supported in the API product, but contacts/Activities deleted in Act! do not get updated in device due to current API limitation.
Please note, Contact & Activity deletion is supported in the API product, but contacts/Activities deleted in Act! do not get updated in device due to current API limitation.
Normal Contact List & Keyword Searches are available in the API product, but the Saved Searches feature is not currently available.
History & Notes
Quoting & Invoicing
Access to Secondary Contacts
There is no Home-screen now with the API product, but we implemented a new Dashboard in it's palce
Import/Export to Mobile Devices native Address book
Import/Export to Mobile Devices native Calendar
Optimized for Tablet use
HHC Secure+ meets the Hipaa compliance standards at time of publishing
Handheld Contact API - Frequently Asked Questions (FAQ)
The WebAPI that HHC syncs with cannot detect if a contact has been added dynamically to a group, only if that same contact record is edited in anyway. To combat this, we made HHC check the quantity of contacts in a group, and its 5+ more than the device, it will prompt to resend all contacts (contacts only). Since this process is so blazingly fast, 10K records might take 2-3 minutes only
The WebAPI has no end-point to track when Contacts or Activities are deleted in Act!, so if you delete them on one of your HHC devices it will delete it in Act!, but any other HHC devices won't be able to detect the deletion. When it comes to activities, we recommend clearing them as "incomplete" rather than deleting them.
Absolutely not. The setup may be a bit quicker if your WebAPI is setup for your hosting provider, but Swiftpage has "Act! ConnectLink" for self-hosted customers who want to deploy the WebAPI themselves. We recently hosted an internal training session on how to setup Act! ConnectLink, and the recording of that session can be seen HERE.
The minimum support Act! version is Act! Premium v18 or newer, however, an Act! subscription is required (regardless of which version), with each HHC user having “Web API” permission. It's important to note that Act! Pro or off-plan Premium users are NOT eligible to use Handheld Contact API.
Due to the Classic supporting only one device and the API supporting many, we had to structure the accounts & licensing very differently, so an upgrade from Classic to API is not supported. We recommend using a different email address to setup a new trial account of Handheld Contact API to see if it's right for you. If you decide you prefer the API version, simply sign-up for this version and let the Classic subscription expire.
Unfortunately we cannot offer credits for unused subscription time.
Absolutely. The two programs do not conflict in anyway.
Nope, HHC Classic and API are the same that way, in that both can only support one database. That said, you could configure Classic to work with one database and API to work with another database, and have both on the same device.
The Act! WebAPI does not present exact reconciliation information of data to update, so HHC has to estimate the data to sync, as well as percentage of completion. This will likely get better over time as the API improves it's support for more accurate webhooks.
Items added to Act! must be manually synced on the HHC API side. Items added to device updates Act! immediately.
Currently auto-syncing ONLY works when on the Sync Status page from device. This will be expanded over time.